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 WARRANTY & CARE INSTRUCTIONS



ESSENCE

Stocked throughout Australia, New Zealand, USA & the Middle East the SAMANTHA WILLS brand presents collections of statement designed accessories which have their own distinct style inspired by spirit & honesty. We suggest you take the following steps to best care for your SAMANTHA WILLS product.

 

 

LEATHER

We source our leathers from all over the world to find the most suitable leather for each specific product. We highly recommend you spray your new SAMANTHA WILLS leather product with a quality leather protector & continue to condition it with a leather cream. Please do not condition or moisturise metallic leather. Avoid getting moisture on any metal hard wear, including the zips, embellishments & buckles. Our leather is intended to develop a vintage look with wear. Be aware that light colour leather marks easily, so extra care should be taken.

 

 

JEWELLERY

SAMANTHA WILLS jewellery is hand made - the metal components we use are either pewter or brass & are all hand plated with an antique/metallic finish. All earring hooks and posts are nickel free. This includes the sterling silver and gold filled earring hooks. When sourcing our components we always purchase nickel free, however, even though all cautions are taken, we advise that traces of nickel may be found in our jewellery.

 

Always keep you SAMANTHA WILLS jewellery stored in a safe place, hang earrings on an earring stand or on the side of a tall glass when you are not using them & keep all jewellery products away from perfume, moisturiser or hairspray. Pieces may be delicate so care should be taken when wearing & storing. Damage from careless wear/storage (including water damage) is not the responsibility of SAMANTHA WILLS.

 

  

 

EMBELLISHED PRODUCTS

All our exquisite jewellery inspired embellishing is set by hand, therefore, each piece will vary slightly. Please take special care of embellished pieces & refrain from getting perfume, moisturiser or hairspray on them.

 

 

WARRANTY 

Each SAMANTHA WILLS product is carefully hand constructed from the highest quality materials. Given the delicate nature of a hand made process, we offer a 6 month warranty on all SAMANTHA WILLS pieces from date of purchase. This warranty covers manufacturing faults (but does not cover neglect or wear & tear) and we will at our discretion replace or repair your damaged product.

 

Please contact us directly regarding any warranty claim on info@samanthawills.com.au or +61 2 9690 2122.